
So, what do you think? Did I miss my calling? I am thinking maybe I could have been an ad designer, but I love my job... so I think I'll stick to what I know... HR rocks! :-)
Rantings and ravings of an HR professional... Depending on my mood, the day, the wind... I may rant about work or life. If you follow my blog, you may acquire some of my great personal knowledge about recruiting, interviewing, how to land a job or search for the right job, or how to find the right hire... but there will be some venting. What fun is life if you can't laugh at it and have a little fun? Make lemonade with your lemons. Just remember to add a little sugar to sweeten it up!

First, you would want to point out the drive to succeed that pushed you to complete your 4-year degree and that although your major is not in technical support you took many classes that gave you great exposure to current technology and are familiar with programs such as the Microsoft Suite of products and point out that you have an Apple Mac at home and have learned a great deal about conversion from Windows to Mac and have become a self-taught technician of your personal laptop to avoid hour long hold times with tech support. Then point out how your experience in retail has helped you learn to relate to the customers and to be empathetic to their needs which is key when dealing with a frustrated customer whose computer is not working and allows you to be patient and understanding over the phone while working on their technical problem. Pointing out these key strengths will help the recruiter understand that you are serious about making a career transition and have put the thought into it which gives you an advantage.